We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@voyageeyewear.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@voyageeyewear.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@voyageeyewear.in.

1. What is your Return/refund/exchange Policy?

VoyageEyewear(Venture of SS Enterprises) offers 3 days hassle free returns policy for all products bought on www.voyageeyewear.in subject to the generic exclusions as also product specific exclusions as listed hereunder.

We do not accept returns under the following instances:

• Damages due to use or misuse of product.
• Products with tampered or missing price tags.
• Any product that is returned without the case, original invoice and all other items originally included with the product(s) delivered.
• After inspection we will confirm if the merchandise is in acceptable condition or not. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Refund can only be process for prepaid orders. For COD, please refers the Note column below.
• In case product is found damaged or in used condition or any accessory is missing, VoyageEyewear(Venture of SS Enterprises) can deny refund to the customer.

2. What is your Return Process? 

• Click on Return/Exchange Link (Click here) Enter you Name, Email, Contact Number with your Order Number staring with # in message section and any suggestions/experience if you want to share.
• Once you have sent the return request, Kindly allow us 24-48 hours to look into it.  
• You will get a confirmation text message with the shipping guidelines once the return request is approved.

3. How does return/exchange work? What are the charges?

There are two ways to return/exchange the product to us:

• VoyageEyewear(Venture of SS Enterprises) Pick up: In most locations, we offer a paid pick up service. We charge Rs.200 for pick up service.
• Self-Ship*: If we don't offer a pick up at your location or you don't want to pay Rs.200, you shall have to ship the product at your end. You will be responsible for paying for your own shipping costs for returning your item.
  
• Note: Shipping Charges will be levied i.e ₹200

Disclaimer* If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If a wrong or damaged product is sent back to us by the customer, VoyageEyewear(Venture of SS Enterprises) will not accept the return / exchange or send you the wrong product back. 

Note: The amount Rs.200 will be debited from the refund amount in case of refund/exchange on prepaid orders.( if applicable)
In case of orders where payment has been made through cash on delivery, only store gift card will be provided, if applicable. No refunds can be processed in such cases.

4. How to pay Rs.200 for Exchange?

• Our team will share Rs.200 Link payment link within 24 hours of exchange registered, you need to pay it through the link.
• The link will get expire in 2 days’ time.

5. How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

All items must be returned in their original condition with our box/packaging/ tags/ labels as delivered to you, if a package is received without any of the above no refund will be initiated.

We do not accept a returned item that’s worn, damaged, washed or altered in any way.

We may reject the return request if the items are not returned according to the policy mentioned.

Once we receive the return and you are approved, then your refund will be processed, and a credit will automatically be applied as per the original forms of payment, within 7 working days.

Disclaimer 
- No Return/Refunds/Exchanges: Promotional offers items are not eligible for a return/exchanges or refund.
- Once a product is exchanged & delivered, no further actions such as exchange or refund would be applicable on that order
- No waiver of convinence charge applicable if ( prepaid )order is not delivered to customer for any reason like delay or unforeseen circumstances (from logistic partner's end)  
- In case order returned( RTO)  due to any reason like customers details incorrect / address change - Rs200 will be charged for re-shipping 
***** NO RETURN/ EXCHNAGE / REFUND applicable on order with BUY1 GET1 Free offer applied at the time of placing an order **********