Returns, Refunds & Exchanges

Return Policy

We offer 3 days hassle free returns policy for all products bought from our website from the date of delivery.

We do not accept return under these circumstances: -

  • Damages due to use or misuse of product.
  • Products with tampered or missing price tags.
  • Any product that is returned without the case, original invoice and all other items originally included with the product(s) delivered.
  • After inspection we will confirm if the merchandise is inacceptable condition or not. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. 
  • In case product is found damaged or in used condition or any accessory is missing, Voyage Eyewear (Venture of SS Enterprises) can deny refund to the customer.

Return Process

Click on Return/Exchange Link (Click here) Enter you Name, Email, Contact Number with your Order Number starting with # in message section and any suggestions/experience if you want to share.

  • Once you have sent the return request, kindly allow us 24-48 hours to look into it.  
  • You will get a confirmation text message with the shipping guidelines once the return request is approved.

Exchange Policy

  • We provide a free exchange on all orders

Refund Policy

We refund under following circumstances: -
  • You may opt for Credit note for the amount paid or get refund for the amount after paying a fee  Rs. 200/- as the convenience fee. The same will be deducted from the original payment and the balance will be credited back.

  • In case of orders where payment has been made through Cash on delivery(COD), only credit note will be issued. No refunds can be processed in such cases.
  • If a wrong or damaged product is sent back to us by the customer, we will not accept the return / exchange or send you the wrong product back. 
  • No Return/Refunds/Exchanges on Promotional offers/ any other offer/discounted items.
    Once a product is exchanged & delivered, no further actions such as exchange or refund would be applicable on that order.
  • In case wrong / faulty product is delivered to the customer, inform us within 24hrs of delivery and we will arrange the pickup from our end. The same will be picked up within 24-48hrs of receiving the request.
  • Once the product is picked up, we will arrange to send the original product from our side. The delivery of the same will be processed within 3-5 working days.
  • In case of tampered packaging at the time of delivery, we request you not to accept the order and inform us on support@voyageeyewear.com or reach us on +91-9310049086.
  • We at Voyage Eyewear have the right to cancel any order, under few circumstances without any prior notice. The refund of the same will be initiated within 2-3 working days and will be credited back to the original mode of payment.
  • We do no accept any return/ refund /exchange on Storage box/ Sunglasses leather case pack.

Disclaimer* If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

  • Shipping is free on all prepaid orders and charged @Rs.49/- per order on all COD orders.
  • Orders are shipped through our logistic partner within 48hrs of order is placed.

Offers

All our offers are for limited period only and may change without any prior notice.

 

 

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